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Customer Service

Definition:  Balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands.  Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.

Ideas for Developing this Competency: 

  • Design and conduct a survey of all of your internal and external customers.
  • Make sure that serving your internal and external customers is a premier consideration in your daily interactions and is factored into the decisions you and your team make.
  • Discuss ways you and your colleagues can improve customer service in your work and incorporate those ideas into your policies and procedures.
  • Keep a journal of how you were treated as a customer.  Learn about giving good customer service from being a customer.
  • Interview someone in a customer service business to determine standards and measures to track results.
  • Interview someone in a private-sector business that is known for quality customer service.
  • Answer the main phone lines or work in the Public Room.
  • Establish a customer service award for your office.

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